ConvoAlly for hospitality
Restaurant managers, hotel front-desk leads, event coordinators, concierge. ConvoAlly listens to the guest, classifies the issue (food complaint, billing dispute, reservation conflict, event scope change), and cues the recovery script that turns complaints into return visits.
Guest sends back a dish. ConvoAlly cues the LAST framework (Listen, Acknowledge, Solve, Thank) with your restaurant's specific comp + comp-meal authority levels surfaced live.
Walk-in vs reservation overlap. ConvoAlly pulls the policy + the most-tested re-seat lines + the make-good options (drink on the house, priority booking) your team has approved.
Wedding planner calls about adding 30 guests three days out. ConvoAlly pulls the kitchen capacity + the F&B minimum implications + the contract clause, gives you the structured response.
Guest asks "where's the best omakase open at 10 PM near here?" ConvoAlly pulls your curated local guide + your priority partners. Recommendations stay on-brand instead of "let me check."
Upload menus, allergen guides, brand-standard service recovery playbook, partner restaurants and venues. ConvoAlly indexes everything and pulls the right answer when the guest asks.
Built-in service-recovery scripts that brand consultants charge five figures to train your team on. The framework cues itself in real time.
Hotels and tourist-area restaurants get callers in 5+ languages. ConvoAlly auto-detects and responds in 30+ languages.
Front desk gets the 2 AM noise complaint. ConvoAlly cues the de-escalation script + the room-move options + the comp authority your night manager has — without waking the GM.
Event inquiry comes in. ConvoAlly pulls room capacities, package pricing, and the upsell levers (AV, F&B minimums) to give you the structured quote on the call.
No. ConvoAlly is silent — text on a phone or tablet at the host stand, or via AirPods Ear Mode for staff who roam.
Yes, both. The modes are tuned per use case. Restaurant teams lean on service-recovery and reservation modes; hotel teams lean on concierge and event-coordination modes. Same subscription.
Yes — Teams plan. Brand-standard service recovery playbook + menus + partner curation shared across staff. Each individual's calls stay private.
ConvoAlly auto-detects and responds in 30+ languages. Useful for hospitality in tourist markets and international hotels.
Not for owner-operators. The biggest win is consistency — the same calm, branded recovery script regardless of which manager picks up the phone. Solo / small-team plans start at $19/month.
Free for 15 minutes. No credit card. Bring your own resume, playbook, or knowledge base and try ConvoAlly on a real call.
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