ConvoAlly for support
Frontline support, refund pushback, escalations, policy gray areas. ConvoAlly listens to the customer, pulls the exact policy from your knowledge base, and drafts the de-escalation script in real time. Less hold time, fewer "let me get back to you" callbacks, fewer transfers.
They are mid-rant. ConvoAlly classifies the emotion, flags the LAST or HEART de-escalation framework (your choice), and feeds you the acknowledgment line before they finish the sentence.
Customer wants money back; policy is "credit only after 30 days." ConvoAlly pulls the exact policy clause + a goodwill credit alternative your team has approved, so you do not have to put them on hold.
"I want to speak to your manager." ConvoAlly drafts the de-escalation play that your team's best agent uses to keep 60% of escalation requests on the first agent.
Customer asks about an edge case nobody briefed you on. Brain has the FAQ doc, the legal language, and last quarter's precedent decision. Surfaced in under two seconds, no transfer.
Upload your help-center articles, policy docs, escalation playbooks, and Slack-team-channel responses. ConvoAlly indexes everything and pulls the relevant section live, no search bar required.
LAST (Listen, Acknowledge, Solve, Thank) and HEART (Hear, Empathize, Apologize, Resolve, Thank) frameworks built in. ConvoAlly tags the right step in real time so you do not skip the acknowledgment a frustrated customer needs.
Live coaching cues when the customer's tone shifts or yours flattens. Catch a bad pattern in sentence two, not after the survey lands.
Every call ends with a short summary + next-action checklist. Paste straight into Zendesk, Intercom, or Freshdesk. No more end-of-shift backlog of unwritten ticket notes.
Simulator runs realistic customer scenarios generated from your historical ticket data. New agents practice the calls that actually come in, not generic role-plays.
No. ConvoAlly is invisible on the call — audio-only on the agent side. The customer hears and sees only the agent. The AI sits on your screen, not on the line.
Yes. ConvoAlly runs as a desktop or web app next to your helpdesk. Call summaries and ticket notes paste in seconds; no integration setup required to start.
ConvoAlly transcribes and responds in 30+ languages. Set the call language per session or let it auto-detect from the first 10 seconds of audio.
Yes. Upload your style guide and example call transcripts to the Brain. ConvoAlly mirrors your house tone — formal vs casual, regional phrasing, what to say and what to never say.
Yes. You can run in zero-storage mode where transcripts are deleted at session end, and PII can be auto-masked on the wire. Enterprise plans add SOC 2-aligned data handling.
Free for 15 minutes. No credit card. Bring your own resume, playbook, or knowledge base and try ConvoAlly on a real call.
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